Refund Policy

1. Overview

At Amorgram, we strive to provide high-quality digital card creation services. This Refund Policy outlines the conditions under which refunds may be granted for our services.

2. Digital Products and Services

Amorgram provides digital card creation services. Due to the nature of digital products, refunds are generally not available once the service has been delivered. However, we understand that exceptional circumstances may arise.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

3.1 Technical Issues

If you experience technical difficulties that prevent you from using our service as intended, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

3.2 Service Unavailability

If our service is unavailable for an extended period due to issues on our end during the minimum 12-month link availability guarantee period, refunds may be provided for the affected period. After the guarantee period expires, we do not provide refunds for link unavailability.

3.3 Billing Errors

If you were charged incorrectly or in error, we will process a full refund immediately upon verification.

4. Refund Process

4.1 Request Submission

To request a refund, please contact our support team at lentratech@gmail.com with the following information:

• Your email address
• Order/transaction ID
• Detailed description of the issue
• Any relevant screenshots or evidence

4.2 Review Period

All refund requests will be reviewed within 5-7 business days. We may request additional information to process your request.

4.3 Processing Time

Approved refunds will be processed within 7-10 business days and will be credited back to your original payment method. Processing times may vary depending on your payment provider.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Digital cards that have been successfully created and delivered
• Services used or accessed after purchase
• Change of mind or buyer's remorse
• Issues resulting from user error or misuse

6. Partial Refunds

In some cases, we may offer partial refunds if only part of the service was affected by an issue. The amount of the partial refund will be determined based on the nature and extent of the problem.

7. Third-Party Payments

All payments are processed through secure third-party payment processors. Refunds will be issued through the same payment method used for the original transaction.

8. Contact Information

For refund requests or questions about this policy, please contact us:

9. Policy Updates

This Refund Policy may be updated periodically. We will notify users of any significant changes via email or through our website. Continued use of our services constitutes acceptance of the updated policy.